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Will Chatbot Automation Take My Job?

When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...

TeamSupport Acquires Global Chat Leader SnapEngage

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...

Why the Future of Online Conversations is Unified Live Chat

Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...

How Tech Tools Enable Legal as a Service for Law Firms

​   From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base.  Firms might consider a pre-paid legal services type of membership model. This model offers clients different...

Release Notes May 4th: Queue Status Messages, Guide Bot improvements, Bot API support for Labelst

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...

What AI Solutions Can Do for Financial Services in 2021

Quick answers are in more demand than ever — especially from organizations that can affect their financial wellbeing. In today’s digital economy, if an organization can’t deliver the solutions consumers need immediately, they will seek out other options....

Hidden Perks in Your Live Chat CRM Integration

It’s not only easy to integrate SnapEngage live chat with your CRM, it’s our bread and butter.  You can manage all interactions with prospects, leads, and existing clients, with live chat CRM integration.  Control the customer funnel by capturing the most relevant...

Trends in Live Chat in 2021

Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...

Survey Chatbots Drive Critical Business Insights in 2021

  Contemporary digital dependence has solidified the chatbot as a necessary feature for all businesses across industries. However, many organizations are still missing the opportunity to directly tap into the voice of their customers by using survey chatbots for...

SnapEngage with SAP for a Winning Customer-Centric Strategy

In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...

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Why You Need a HubSpot Live Chat Integration

Why You Need a HubSpot Live Chat Integration

Marketers are acutely aware that much of their success, for better or worse, is measured by the number of MQLs they generate. Marketing CRMs, such as the popular HubSpot, are essential tools for MQL generation initiatives. However, what can be often overlooked is the...

TeamSupport Acquires Global Chat Leader SnapEngage

TeamSupport Acquires Global Chat Leader SnapEngage

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...

Why the Future of Online Conversations is Unified Live Chat

Why the Future of Online Conversations is Unified Live Chat

Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...

How Tech Tools Enable Legal as a Service for Law Firms

How Tech Tools Enable Legal as a Service for Law Firms

​   From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base.  Firms might consider a pre-paid legal services type of membership model. This model offers clients different...

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